Order

How do I know if my order is confirmed?

We will send you an email and SMS confirming the order, with all the order details including payment confirmation and products ordered.

A product I like is temporarily out of stock. When will it be available again for purchase?

At Creyo, formerly Chitrika we endeavour to offer maximum colour options. This also means, it takes a while to produce the same colour in a particular product. Hence, there is a very low probability of finding the same product again. In future, we plan to create “Alerts” to notify you in case the product is stocked again.

Does Creyo, formerly Chitrika accept bulk orders?

Payment

What are the payment options available?

To make the payment transactions on Creyo, formerly Chitrika, we offer you the following options:

Net banking

Credit Card

Debit Card

UPI

Why did my payment fail?

The following reasons could lead to payment failure:

While the transaction was being processed, you accidentally pressed backspace or closed/refreshed the page.
You entered incorrect card/banking details like the name on the card, CVV, Expiry date, card number, 3D Secure Pin
Your bank is facing an outage issue. In such a case, please try making the transaction after some time or contact your bank
The card may be blocked
The payment transaction could not be completed due to some technical issues between Creyo, formerly Chitrika and your Bank

If the payment fails, please place the order again for the product on our website.

What should I do if my payment fails?

If the payment fails, and no money was debited from your account, please re-initiate the payment process to confirm the order.

My card was charged multiple times for the same order. What do I do?

In such cases, we suggest you wait for 24 hours. Generally, the payment will be refunded to your account. However, if you still do not receive the amount email us at hello@creyo.com

Our customer care team is available for you from Monday to Saturday from 10 am to 5 pm except on Sundays, Second Saturdays and national holidays.

How do I know whether the products will get delivered to my location?

We deliver products across all the locations in India.

I am not sure if my payment was successful. How can I check?

Your payment is successful if an order confirmation page appeares after you made the payment. We will send you an email and SMS confirming your order.

If your payment was successful and you did not receive an order confirmation, please email us at hello@creyo.com .

Shipping & Tracking

Does Creyo, formerly Chitrika offer international shipping?

Yes.

When will I receive my order?

We will deliver your order within 7 business days depending on the location. Please note that business days do not include Sundays, Second Saturdays and National Holidays.

What are the shipping charges for the delivery of my order?

Creyo, formerly Chitrika provides free shipping for the orders above Rs. 2999. For the orders below Rs. 2999, We charge between Rs. 100 to Rs. 300 depending on the weight of the parcel and place of delivery of the order. While placing your order, the shipping rate calculator will automatically show the shipping fee applicable before completing the order.

I received a damaged product.

At Cero, formerly Chitrika, we believe in minimal, eco-friendly packaging. At the same time, we do our best to ensure that the products reach our customers undamaged. Also, we have a dedicated quality control department which ensures that the products we ship match quality expectations.

If you have received a damaged product, reach us via hello@creyo.com to tell us about your experience so that we can resolve your queries.

Who will deliver my order?

We deliver your orders through our courier partners. You can also contact them at the following numbers in case of any issue:

FedEx: Toll-free number: 1800 209 6161

Delhivery: 0124 671 9500

Also you will receive SMS and e-mail notification about your order's delivery status.

How to track the status of my order package?

You can track the status of your order package through the following steps

Click on the tracking icon
Enter the tracking number which you have received on your SMS and E-mail

If you are still unable to track your order, mail our team with your order number at hello@creyo.com

Why was the order placed undeliverable?

The package may be returned to us as undeliverable due to following reasons:

If the delivery address is incorrect/outdated. Please ensure that before placing an order you put the correct address details to avoid delivery hassles. To change the delivery address for future orders or add a new one, login and update your account information.
The package was damaged during transit. In such cases, we will initiate your order delivery again.
If there is nobody to receive the order during delivery. Our courier partner will make more than one attempt to deliver your order package. However, when nobody is available to accept it even after multiple attempts, the package will be returned to us.

Please place a new order through our website if you would still like to purchase the item.

For further assistance, please contact Creyo, formerly Chitrika’s customer care number +91 8688903598

What should I do if I am not available on the delivery day or if I miss my delivery?

Our courier partner will usually try again to deliver your order on the next business day. For further queries contact hello@creyo.com

My order shows as ‘delivered’ but I have not received it.

If the tracking information shows that your order was delivered, but you are unable to find it:

Check your email/SMS for any information regarding your order
We suggest you wait for 24 hours as orders in transit can be shown as delivered in some cases.
Check if your order was accepted by someone else.

If you still fail to locate your order package, contact us at +91 8688903598/ hello@creyo.com

Returns and Refunds

What is Creyo, formerly Chitrika’s Returns Policy?

Creyo, formerly Chitrika values thoughtful shopping. We want you to experience a hassle-free shopping experience. Please do not compare a hand-made with a mill made product with the same quality parameters. Their characteristics are very different. If the product is either defective or if we have not adhered to any of our promises, we will be happy to initiate the return. Send us an e-mail at hello@creyo.com to help us understand why you want to return the product.

Please ensure that your return request matches our eligibility criteria:

Washed, used and ironed products will not be eligible for return
Please make sure that the product tag and invoice is intact on the product
The return request will be considered only if it made within 24 hours from the time of delivery
Any return request without proper packaging or for damaged products will not be processed and refund will not be processed against the request.
There will be no returns, exchanges or refunds during sale events like the Easy Breezy Sale.

Will I be charged for the return of my purchase?

We will not charge you if your return request meets the following conditions:

An incorrect order has been delivered to you i.e. the product does not match the item in your order confirmation email.
If the order you received has an unacceptable defect.

In case your return does not match any of the above mentioned conditions, you have to bear the return shipping charges.

Please mail us a photo of the product defect for further clarification at hello@creyo.com

Does Chitrika offer exchange?

We do not offer exchange for the products ordered. Only returns are possible. To initiate returns you first need to register as a customer with the same email id, which you used while placing the order. You can place another order for the same or similar products and may use the credit points credited to your account equivalent to the value of the returns.

Do you arrange for reverse pickups?

We offer reverse pickups only for a selected set of pin codes. To check if your pin code is applicable send us an e-mail on hello@creyo.com.

In case the facility is not available in your pin code, you may choose to ship the item back at our head office. The expenses for self-shipment will not be incurred by Chitrika in case the returns do not meet the criteria specified in our "Returns Policy".

I accidentally placed an order. How can I cancel it?

We strive to process and deliver your orders as quickly as possible. Therefore, we will be unable to cancel the orders after 24 hours from the time the order is placed.

Send us an e-mail on hello@creyo.com to cancel any orders.

How will I receive my refund?

There will not be any refunds. Only Credit points equal to the value of the returned product will be added to your customer account. To receive the credit points, you first need to register as a customer with the same email id, which you used while placing the order before you initiate the returns.

The credit points are valid for 6 months from the time we add it to your customer account.

When will I receive my refund?

After the returns are approved by Creyo, formerly Chitrika, the credit points will be credited to your account within 24 hours to your account.

How can I know the status of my refund?

You will receive a confirmation email about the Credits Points. Alternatively you can also login to your account and check in the credits section.

Managing Creyo, formerly Chitrika Account

I want to change/edit the delivery address of my order.

In order to change or edit your delivery address

Go to your Account by entering the login credentials.
Click on ‘Addresses’ option in 'My Account'
To add a new address, click 'Add a new address'
To edit/delete the existing address, click either edit or delete beneath the address you want to modify or remove.

I want to add a mobile number in my Creyo, formerly Chitrika account

You can add your mobile number on the checkout page.

Do I need to register on the website before placing an order?

You can do your shopping as a Guest Shopper and registration is not mandatory. Our account registration process is simple, fast and free.

What are the benefits of having a registered shopper account?

With a registered Creyo, formerly Chitrika account you will not be required to enter your shipping details every time you want to order on our website unless you edit it otherwise. In future we will be devising a loyalty programme to benefit the regular shoppers.

How to reset the password for my registered Creyo, formerly Chitrika account?

On the login page, click on 'Forgot your password?' to reset your Creyo, formerly Chitrika password.

Is my personal information safe on your website?

We take utmost care to ensure that shopping on our website is safe and your personal information is protected. To further know the details, read our Terms of Service and Privacy Policy.

How do I unsubscribe from e-mail list?

We will not spam your account with irrelevant emails. We will send you relevent mails about our offerings periodically. We offer you the option to choose the number of emails you wish to receive in a month.

If you still wish to unsubscribe, you can directly do so from our email by clicking on the ‘unsubscribe’ link at the bottom of the email.

CUSTOMER CARE

Was your question not answered through our FAQ page? For further queries related to your order OR to know more about the products available at Creyo, formerly Chitrika’s online store, please call us at: +91 8688903598 or email us at hello@creyo.com

FAQs